Affina Privacy Policy
Privacy Policy Overview
At Affina, your privacy is a top priority. Below is a detailed explanation of how we collect, use, and protect your information. But first, here are five key points you should know:
1. Purposeful Data Collection:
We only collect the data we need to improve your experience. This includes data you provide (like your email for login or age for personalized content), data from your usage of the app, and information from partners (like healthcare providers or employers) to verify eligibility. Access to this data is limited to essential team members only.
2. Private Conversations:
What you say to Affina stays with Affina. We do not share transcripts or message content with any third parties unless it’s required for safety reasons.
3. No Data Sales:
We never sell or rent your personal data to advertisers. We may use marketing tools for outreach purposes, such as promoting participation in a study or program, but your data is not shared for these efforts.
4. Selective Data Sharing:
When we do share data, it’s with clear purpose. For example, we work with service providers to operate the app, or with research institutions, always under strict privacy safeguards. We only share data with employers or healthcare partners with your explicit permission.
5. You Control Your Data:
Whether you’re in the U.S. or abroad, you have the right to access, edit, restrict, or delete your data. You can also manage preferences for notifications, emails, or texts.
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Full Privacy Policy
1. Introduction
Welcome to Affina. We are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and protect your data when you use our software, website, mobile application, and services (collectively, “Services”).
By using our Services, you agree to this Privacy Policy.
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2. Information We Collect
We collect the following categories of personal data:
• Account Information: Email, password, referral codes, and any data used to identify you across devices or programs.
• Communication Data: Messages sent to support, including name, email, device info, and optional attachments.
• Usage & Assessment Data: App usage statistics, responses to wellness assessments, SOS triggers, etc.
• Conversation Data: Any messages or media shared within the app.
• Technical Data: Device type, OS version, browser version, crash logs, and cookies.
• Promotional Participation: Entries in surveys, contests, or promotional content on social media.
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3. How We Use Your Data
We use your data for:
• Creating and managing your account
• Improving and personalizing the app
• Responding to your inquiries
• Ensuring technical functionality
• Measuring app performance and satisfaction
• Offering program-related features, such as clinical or employer-based tools
We rely on your consent, contractual necessity, and legitimate interest as our legal bases for data processing.
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4. When We Share Your Data
We may share your data with:
• Service Providers who help us maintain and improve our app
• Program Partners (e.g., employers, clinics, researchers) if you consent to join specific programs
• Law enforcement or legal bodies if required to comply with applicable laws
• Successor entities in case of merger or acquisition
In all cases, data shared is limited, secured, and purpose-driven.
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5. International Transfers
If you are outside the United States, your data may be transferred to and processed in countries with different data protection standards. We apply appropriate safeguards, including standard contractual clauses when required.
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6. Data Security
Affina uses industry-standard encryption and security practices to protect your information, including:
• Encryption of data at rest and in transit
• Access controls and limited data access
• Regular audits, security reviews, and testing
• Secure cloud infrastructure and threat mitigation protocols
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7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
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8. Your Rights
No matter where you are, you can:
• Access and review your data
• Request data corrections or deletions
• Restrict how your data is used
• Withdraw consent
• Request a copy of your data in a machine-readable format
To exercise your rights, contact us at shouldermegroups@gmail.com
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9. Children’s Privacy
Affina is not intended for users under 13. We do not knowingly collect data from children without appropriate parental consent.
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10. Updates to this Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll provide notice in the app or via email, where required.
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11. Contact Us
If you have any questions or concerns about this policy, please contact:
Affina Health
Email: shouldermegroups@gmail.com
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